Faz Karimi

Software Developer

Developer Support Specialist — WP Engine, Limerick

2019 – Present

Key Responsibilities

  • Provide technical support to customers/developers through phone calls, Live chat and Zendesk tickets in a timely and efficient manner. This required great work ethic as those contact channels were often busy.
  • Responded to multiple Support tickets on daily basis, these tickets were either created by support agent from a live chat or the customers/developers
  • I Work in a fast paced environment troubleshooting 2 or 3 issues simultaneously across Live chat and Tickets in between chats at quieter periods.
  • Became efficient at learning new material on the job when new products were rolled out, Prior training was not provided.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Investigated server side elements when troubleshooting issues that were caused by the servers, Interacting with the server required log parsing, checking website file systems, Performed Manual migrations from one server to another. great experience for problem solving.

Skills Acquired

  1. SSL Knowledge
  2. Web server knowledge and understanding
  3. File system management via CLI
  4. Linux CLI and WP-CLI
  5. DNS setup and management
  6. Efficiency and consistency in resolving challenging issues
  7. Verbal and written communication skills
  8. Good understanding of Server level and Web level security threats and resolutions
  9. Zendesk systems
  10. Learning On Job
  11. Became efficient in working with staging and production environments
  12. Manual Migration of Web Sites to the WP Engine platform

Webmaster Assistant – W.I.T

Aug 2017 – Dec 2017

Key Responsibilities

  • I completed my academic internship at Waterford Institute of Technology ( WIT ), I was assistant to the Institution’s Webmaster. During this time I got my first taste of the industry
  • Developed and maintained websites using WordPress, Expression Engine and Weebly.
  • Maintaining and developing the WIT websites
  • Updated the WIT website as tasks and carried out tasks provided by different schools and departments from the Institute.

Skills Acquired

  1. Introduction into Web building tools such as WordPress, Expression Engine and Weebly.
  2. Built custom forms using Cognito Forms
  3. Introduction into concept of production environments